Good customer service can be measured.
In a world where quality service is becoming rare, Feedbaak gives a satisfaction score to your business, and to each of your employees. Dissatisfaction is intercepted privately before it becomes a public review, and every complaint becomes an opportunity to make things right, then shine on Google.
star
A dissatisfied customer doesn't tell you, they tell Google. And that one-star review stays up forever, seen by every future customer looking you up. The real problem? You never saw it coming, and nobody on the team is accountable for it.
See Feedbaak in action
Choose the experience that looks like your business.
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Interception: your window of opportunity before the public review
Feedbaak's signature mechanism · what no competitor offers as a whole.
The customer gives feedback
With a tap on the NFC tag, a QR scan, your website widget or an email/SMS.
Dissatisfaction is intercepted
The negative comment stays private. You are alerted in real time, and the resolution timer starts.
You make things right
You respond, fix the issue and document the resolution, before anything becomes public.
The 2nd chance becomes a 5-star review
Once the customer is satisfied, Feedbaak automatically requests a new review, a public one, this time.
Measure service: company, location, employee
You only improve what you measure. Feedbaak attributes every review to the right person and turns service quality into a management indicator.
Satisfaction score per employee
Every review is linked to the employee who served the customer. You identify your service champions, spot coaching needs and reward the best, with data to back it up.
A simple dashboard
Overall score, review volume, average resolution time, performance by location and by department: your customer experience indicators, readable in 30 seconds.
Verified Feedbaak
Collected reviews come from real customers, at real touchpoints, tag in hand, at the table, at the counter. A reliable measurement, not anonymous noise.
Everything you need, in one app
NFC tags in your image
Business cards, pucks, wall plates, your logo, your QR. The customer taps their phone and lands on the platform. No app to download, no credits consumed per scan.
Google My Business integrated
Reply to public reviews on Google without ever leaving Feedbaak. A single inbox for your entire reputation.
Prize draw module
Boost participation: every review becomes a chance to win. Your customers join in, your review volume climbs, legally and simply.
Widget for your website
Display your verified reviews directly on your site and collect new ones: social proof at the exact moment the visitor hesitates.
Isolation by department
Hotels, resorts, multi-service businesses: separate spa, restaurant and rooms within the same establishment. Each unit has its score, its team, its results.
Real-time alerts, bilingual FR/EN
Webapp, email and SMS notifications as soon as a review comes in. Automated review requests by email/SMS, and Zapier + API integration to connect your tools.
Made for businesses that live on their reputation
Restaurants & cafés
Every table is a touchpoint, and every server, a measurable ambassador.
Hotels & lodging
Spa, restaurant, rooms: one score per department, one overall view.
Clinics & care
Trust is built on reviews, and protected by interception.
Retail & franchises
Compare your locations against each other and lift the whole network.
One price per location. Unlimited employees.
100 email/SMS request credits included at signup (top-up $10/100)
NFC/QR tags and material by the piece, in your image
Feedbaak is also offered as an option of the ADUX Presence base · with your campaign monitoring, your dashboard and your strategic hours. Ask for the combined quote.
Frequently asked questions
Isn't interception just "hiding" bad reviews?
No, it is offering the customer a direct channel before the public one. A dissatisfied customer wants to be heard first: Feedbaak gives them that private forum, gives you the alert and the resolution timer to fix the situation, then invites them to share their experience publicly once satisfied. The customer always remains free to post wherever they want.
How are reviews attributed to employees?
Each employee has their own identifier, their personal NFC tag, card or QR code. The collected review is automatically linked to the right person, which feeds their satisfaction score and performance tracking in the dashboard.
Will my employees react badly to being rated?
It is usually the opposite, provided the rollout is framed well. Measurement makes visible the excellence that went unnoticed, and the rewards module lets you concretely recognize the best. High-performing teams love being measured; we support you in the internal rollout.
What is a request credit?
1 credit = 1 review request sent by email or SMS. You receive 100 upon signup, with automatic top-up at $10 per 100. NFC tag and QR code scans consume no credits at all; they are unlimited.
How much does an additional department or location cost?
Each additional location or business unit (the spa and the restaurant of the same hotel, for example) is added to your subscription at $175/month, with its own score, its own team and its own indicators. Are you a group or master franchisor? The +$350/month master license includes the superadmin user for the whole network and a 2nd location; each additional location is then $175/month.
How long does it take to get started?
Your account is operational within a few days: configuring locations and employees, connecting your Google My Business listing, ordering your personalized NFC tags, and quickly training the team. ADUX supports you at every step.
Your reputation is built with every customer served. Measure it.
Intercept dissatisfaction, celebrate your best employees and make your Google score shine, for $175/month per location, unlimited employees. Networks and franchisors: master license $350/month.
Try Feedbaak · $175/mo